Refund policy
Returns & Refunds
We accept returns of eligible defective and non-defective products. Exchanges are also accepted, subject to product availability and the conditions below.
28-day return window
For standard non-faulty products, you may return an eligible item within 28 days of receiving your order.
Condition of non-faulty returns
Non-faulty items must be new and unused, with original packaging, labels, tags and seals intact where applicable. This condition does not limit your statutory rights where an item is faulty, damaged, incorrect or not as described.
How to return an item
Returns are accepted by mail. Please send your return to:
YNR Sports & Fitness Ltd
17 Carnarvon Street
Manchester
M3 1EZ
United Kingdom
Please include your name, order number and the reason for the return or exchange so we can identify and process it promptly.
Return postage
For non-faulty or change-of-mind returns, the customer is responsible for the cost of return postage. We recommend using a trackable postal service and keeping proof of postage until your return has been completed.
If the item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide the appropriate return arrangements. Your statutory rights are not affected.
Restocking fee
We do not charge a restocking fee for accepted returns.
Exchanges
Eligible new and unused items may be exchanged within the same 28-day return window, subject to stock availability. Please state the replacement item or size required in your return note.
Refunds
Once an accepted return has been received and inspected, we will process the refund to the original payment method within 7 days. Your bank or payment provider may take additional time to display the refund after it has been processed.
Personalised or made-to-order products
Personalised or made-to-order products may be subject to different change-of-mind return conditions where permitted by law. Any applicable exception will be stated in the product or order information. This does not affect your statutory rights for faulty, damaged, incorrect or misdescribed goods.
Questions about a return
Email info@ynrsportsfitness.co.uk if you need help with a return, exchange or refund.