FAQs - Orders, Delivery & Returns
Orders, Delivery & Returns FAQs
When will my order be dispatched?
Orders are normally dispatched within 1 working day after cleared payment. Orders placed before 2pm on a working day may be dispatched the same day; orders placed after 2pm are normally dispatched on the next working day.
How much is UK delivery?
- Royal Mail 1st Class, 0–150g: £2.99
- Royal Mail 1st Class, over 150g up to 2kg: £3.99
- Royal Mail 1st Class, over 2kg up to 6kg: £4.99
- DPD Guaranteed Next Day on eligible orders up to 30kg: £11.99
Qualifying UK orders of £30 or more receive free standard shipping.
How long does UK delivery take?
Standard UK delivery is generally expected within 2–3 working days after dispatch. DPD Next Day is subject to the stated weekday cut-off and carrier availability.
Do you deliver internationally?
Yes, to selected destinations. Standard shipping to selected international destinations starts from £10.49, worldwide standard shipping starts from £14.99, and express delivery to selected destinations starts from £29.99. The exact available service and price for your order are shown at checkout.
International standard delivery can typically take 1–3 weeks depending on destination, customs and carrier conditions. Express services to selected destinations are generally targeted at 2–3 business days after dispatch.
Can I return an item?
Eligible non-faulty items can be returned within 28 days in accordance with our Refund Policy. Non-faulty returns should be new and unused and meet the conditions stated in that policy. Return postage for non-faulty returns is the customer's responsibility.
What if my item is faulty, damaged, incorrect or not as described?
Please contact us before returning it so we can help with the appropriate next step. Your statutory rights are not affected.
Do you charge a restocking fee?
No restocking fee is charged under our current Refund Policy.
Can I exchange an item?
Exchanges are subject to stock availability. Please contact us so we can confirm the appropriate return and exchange process.
How long do refunds take?
Once an eligible return has been received and accepted, we process the refund to the original payment method within 7 days. Your bank or payment provider may take additional time to make the funds available.
Where can I read the full policies?
Shipping Policy
Returns & Refunds Policy
Privacy Policy
Terms of Service
How do I contact YNR Sports Fitness?
Email info@ynrsportsfitness.co.uk or call +44 (0)161 211 9826 on UK working days. If your enquiry is about an order, please include your order number.
Do I need an account to place an order?
Not at all, you can checkout as guest. However, with an account you can keep a track of your orders easily, as well as receive discounts and promotions.
I can't find what i'm looking for
If you are looking for something in particular and can't find it, drop us a message on live chat or send us an email and we'll be happy to assist you.
Which delivery service do you use?
We post all UK orders using the Royal Mail Tracked 24 service. We also offer express service (DPD Next Day) at extra cost.
International orders are posted via Royal Mail or Parcel Force.
Do you post worldwide?
Yes! As well as the UK, we post worldwide, with many of our customers based in Europe and all over.
How much is delivery?
Standard UK delivery
- Free - for orders over £30.
- Orders under £30 - depending on the items, £1.49-£3.49.
Next Day
- £9.99 for DPD Next Day delivery.
International
- Free - for orders over £249.
- Orders under £249 - depending on the items, £9.99-£16.99.
I never received an order confirmation
When you place an order with us, as long as you enter an email address, you will receive an email confirmation once you've placed an order. Sometimes the email can end up in junk/spam folders, so be sure to check in those folders. However, If you still haven't received a confirmation, not to worry! You can email us and request one.
Can I cancel my order after its been placed?
Please contact us as soon as possible, whether by email or contact form if you would like to cancel an order. Please bear in mind, orders are dispatched 9am-2pm during weekdays. We will do our best to cancel them if we receive the request sooner than later, but either way we will let you know.
When should I expect my order?
Order cut off time is 2pm on a working day (Mon-Fri).
UK orders placed before 2pm are posted the same working day, otherwise the next wroking day, with expected delivery within 1-3 days for standard delivery, and the next working day for Next Day service.
International orders can take 1-3 weeks to arrive but will also be posted the same working day or the next working day an order is placed.
PLEASE NOTE: If you have placed a custom order, this will take 5-6 weeks
How do I track my order?
Once your order has been dispatched, you will receive an email with a tracking number so you can keep track of your order.
Alternatively, just go to 'My Account' log in, and select the order you'd like to track.
If the tracking doesn’t show any updates or is blank, no biggie! There may be a delay with the update of your tracking, but it should update soon. Please allow until the estimated delivery date for your order to be delivered.
I'm still waiting for my order
Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)! Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.
If your standard order doesn’t arrive, please let us know within 7 days of your estimated delivery date and we’ll do our best to help you.
If you are still waiting on your custom order, contact us and we can give you an update.
I need an invoice for my order
Email us on info@ynrsportsfitness.co.uk with your order number and we'd be happy to email you an invoice.
I'd like to return/exchange an item
If you would like return an item, you can do so by sending them (within 28 days of your purchase) to the following address:
YNR Sports Fitness, 17 Carnarvon Street, Manchester, M3 1EZ, UK.
With your return, please include a note stating your name, your order number, and the reason why you are returning the item(s).
Once we receive it, we will issue you a refund. Alternatively, if you would like to exchange your item, you can follow the same steps but mention this in your return note.
Note: This does not apply to custom orders
My order arrived faulty, what do i do?
If your item has arrived faulty or is faulty past the 28 days, please contact us on info@ynrsportsfitness.co.uk or by filling out a contact form.
Do you offer bespoke/custom orders/B2B?
Yes, we certainly do! You can either create your own Team Kit in the Sports section or we do customised Motorbike suits.
Otherwise, anything you need making bespoke/custom or in bulk, we can do, please get in touch with all the details and we can give you a quote.
Can I return a custom order?
We are unable to accept returns as customised pieces are created to your specification and taste.